The Performance Competency of Personnel at Wachirawut Hospital, Mueang District, Nakhon Si Thammarat Province

Abstract

          The research study on The Performance Competency of Personnel at Wachirawut Hospital, Mueang District, Nakhon Si Thammarat Province, has the following objectives: 1) To study the performance of personnel at Wachirawut  Hospital, Mueang District, Nakhon Si Thammarat Province. 2) To study the personal factors that have differences in gender, age, education level, department affiliation, status, and working period that affect the performance of personnel at Wachirawut  Hospital, Mueang District, Nakhon Si Thammarat Province, which are different. 3) To study the recommendations for developing the performance of personnel at Wachirawut  Hospital, Mueang District, Nakhon Si Thammarat Province. The sample group used in the research was 217 personnel at Wachirawut  Hospital, Mueang District, Nakhon Si Thammarat Province, and the accidental sampling method was used. Data analysis was done by finding percentages for general data analysis, finding arithmetic means for analyzing performance of personnel at Wachirawut  Hospital, and finding standard deviations for data distribution. Comparing performance of personnel at Wachirawut  Hospital using T-test analysis to compare the means of two groups of variables. F-test analysis (One-way ANOVA) was used to compare the means of three or more groups of variables. The open-ended questions in the questionnaire were analyzed for content. The research results found that: 1) Most of the sample were female, aged 31-40, had a bachelor's degree, belonged to the Outpatient Department, were married, and had worked for 6-10 years. 2) The overall performance of personnel at Wachirawut  Hospital, Mueang District, Nakhon Si Thammarat Province was at a high level. 3) The performance of personnel at Wachirawut  Hospital, Mueang District, Nakhon Si Thammarat Province, which were different in terms of age, education, affiliation, status, and length of work, affected the performance of personnel at Wachirawut  Hospital, Mueang District, Nakhon Si Thammarat Province, which were different. However, the difference in gender resulted in no difference in the performance of personnel at Wachirawut  Hospital, Mueang District, Nakhon Si Thammarat Province. 4)Recommendations for developing performance of personnel at Wachirawut  Hospital Focus on results, work in the same direction, allowing opportunities for expressing opinions, setting clear duties to work beyond the standard, and working to challenge one's abilities. Good service creates a good sense of the organization, and a clear service period is set. Open during lunch break, provide services beyond the public's expectations, accumulate professional expertise, manage conflicts, focus on behavioral change, create unity, and should be committed to work to increase work efficiency as much as possible, adhere to correctness, justice and ethics. The administrators should create a clear attitude to work together that the goal of Wachirawut  Hospital is to stimulate work in providing services, work as a team, organize training to understand public service, exchange opinions, listen to each other's opinions, and should consult each other before actually working.