บทบาทของการบริหารทรัพยากรมนุษย์กับการบริหารแบบลีน: กรณีศึกษาของโรงพยาบาลธรรมศาสตร์เฉลิมพระเกียรติ
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การบริหารแบบลีน การบริหารทรัพยากรมนุษย์ แนวปฏิบัติในการบริหารทรัพยากรมนุษย์เพื่อการเป็นองค์การที่มีสมรรถนะสูง
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บทคัดย่อ
งานวิจัยชิ้นนี้มีวัตถุประสงค์เพื่อวิเคราะห์ว่า “การบริหารแบบลีนในองค์การมีผลกระทบต่อตัวพนักงานในองค์การอย่างไร และการบริหารทรัพยากรมนุษย์มีบทบาทอย่างไรในการบริหารแบบลีน?” โดยใช้วิธีการวิจัยเชิงคุณภาพในรูปแบบของกรณีศึกษาของโรงพยาบาลธรรมศาสตร์เฉลิมพระเกียรติ ทั้งนี้ ผลการศึกษาในเบื้องต้นสรุปว่า การบริหารงานแบบลีนในองค์การมีแนวโน้มที่จะทำให้พนักงานออกจากพื้นที่สุขสบาย (Comfort Zone) ของตน มีการเปลี่ยนแปลงวิธีการทำงานของตนเองไปจากเดิม และทำให้พนักงานปฏิบัติงานได้รวดเร็วมากขึ้นในเวลาที่เท่าเดิม ซึ่งก็หมายความว่า ทำให้พนักงานต้องรับภาระงานที่มากขึ้นกว่าเดิม อันอาจทำให้เกิดปัญหาการต่อต้านจากพนักงาน อย่างไรก็ดี ฝ่ายบริหารทรัพยากรมนุษย์ขององค์การมีบทบาทสำคัญยิ่งต่อความสำเร็จในการบริหารงานแบบลีนและการลดปัญหาการต่อต้านจากพนักงานในองค์การ ทั้งในด้านของการเป็นที่ปรึกษาให้กับฝ่ายบริหารหรือผู้บริหารระดับสูงขององค์การเกี่ยวกับอัตรากำลังของพนักงาน การทำหน้าที่กระตุ้นให้พนักงานยอมรับการเปลี่ยนแปลงที่เกิดขึ้นในองค์การอันเนื่องมาจากการนำแนวคิดการบริหารแบบลีนมาปรับใช้ การดูแลความปลอดภัยของผู้ป่วยและพนักงานในบริบทของการบริหารแบบลีนในองค์การ และการดำเนินการฝึกอบรมพนักงานอย่างต่อเนื่องเพื่อให้พนักงานมีความรู้และทักษะในการปฏิบัติงานที่สอดคล้องกับวิธีการบริหารงานแบบลีน รวมถึงสามารถปรับตัวให้เข้ากับการปฏิบัติงานภายใต้บริบทของการบริหารแบบลีนได้ ซึ่งในกรณีนี้ก็หมายความว่า ฝ่ายบริหารทรัพยากรมนุษย์ที่เข้าใจบทบาทของตนเองและรู้จักนำแนวปฏิบัติในการบริหารทรัพยากรมนุษย์เพื่อการเป็นองค์การที่มีสมรรถนะสูง (High-Performance Human Resource Practices) มาปรับใช้ในองค์การย่อมทำให้องค์การสามารถนำแนวคิดการบริหารแบบลีนไปปรับใช้ได้อย่างประสบความสำเร็จ ข้อสรุปจากบทความชิ้นนี้น่าจะเป็นประโยชน์ต่อนักปฏิบัติและนักทรัพยากรมนุษย์มืออาชีพ รวมถึงผู้บริหารและพนักงานขององค์การที่มีแนวคิดที่จะนำแนวคิดการบริหารแบบลีนมาปรับใช้ในองค์การในประเด็นที่ว่า ในการตัดสินใจต่าง ๆ ที่เกี่ยวกับการนำแนวคิดการบริหารแบบลีนมาปรับใช้ ฝ่ายบริหารทรัพยากรมนุษย์ รวมถึงนักบริหารทรัพยากรมนุษย์มืออาชีพควรมีส่วนร่วมในการตัดสินใจในทุกขั้นตอน ตั้งแต่การริเริ่มนำแนวคิดการบริหารแบบลีนมาปรับใช้ในองค์การไปจนถึงการนำแนวคิดการบริหารแบบลีนไปปฏิบัติจริงในองค์การ
Article Details
รูปแบบการอ้างอิง
นภาธร จ. (2018). บทบาทของการบริหารทรัพยากรมนุษย์กับการบริหารแบบลีน: กรณีศึกษาของโรงพยาบาลธรรมศาสตร์เฉลิมพระเกียรติ. Journal of HR intelligence, 13(2), 96–122. สืบค้น จาก https://so03.tci-thaijo.org/index.php/hri/article/view/213000
ประเภทบทความ
บทความวิจัย
ขอมอบลิขสิทธิ์บทความที่ได้รับการตีพิมพ์ให้แก่สถาบันเสริมศึกษาและทรัพยากรมนุษย์ กรณีมีการฟ้องร้องเรื่องการละเมิดลิขสิทธิ์เกี่ยวกับภาพ กราฟ ข้อความส่วนใดส่วนหนึ่ง และ/หรือข้อคิดเห็นที่ปรากฎในบทความ ให้เป็นความรับผิดชอบของข้าพเจ้าและผู้เขียนร่วมแต่เพียงผู้เดียว
เอกสารอ้างอิง
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and no one knows why’ : PCS and workplace control of Lean in HM Revenue and Customs. Industrial
Relations Journal, 45, 416-432.
Carter, B., Danford, A., Howcroft, D., Richardson, H., Smith, A., and Taylor, P. (2013). Stressed out of my box:
Employee experience of lean working and occupational ill-health inn clerical work in the UK public sector.
Work, Employment and Society, 7, 747 - 767.
Comm, C. and Mathiasel, D. (2008). Implementing a lean enterprise approach to achieve business excellence.
International Journal of Business Excellence, 1, 448-456.
De Menezes, L.M., Wood, S. and Gelade, G. (2010). The integration of human resource and operation management
practices and its link with performance : A longitudinal latent case study. Journal of Operations Management,
28, 455 - 471.
Deming, W. E. (1986). Out of the crisis. Cambridge : MIT Press.
De Souza, L.B. and Pidd, M. (2011). Exploring the barriers to lean healthcare implementation. Public Money and
Management, 31, 59-68.
Eisenhardt, K. M. (1989). Building theories from case study research. Academy of management review, 14, 4, 532-550.
Gough, R. and Fastenau, M. (2004). Implementing different concepts of lean production : Workers’ experience of
lean production in North American transplants. International Journal of Employment Studies, 12, 91-124.
Gowen, C. R. III, MCfadden, K.L. and Tallon, W.J. (2006). On the centrality of strategic human resource management for healthcare quality results and competitive advantage. Journal of Management Development, 25, 806-826.
Graham, L. (1995). On the line at Subaru-Isuzu : The Japanese model and the American worker. Ithaca, NY : Cornell
University Press.
Green, S.D. (2002). The human resource management implications of lean construction : Critical perspectives and
conceptual chasms. Journal of Construction Research, 3, 147-165.
Grugulis, I. and Lloyd, C. (2010). Skill and the labor process : The conditions and consequences of change. In P.
Thompson and C. Smith (Eds.), Working life : Renewing labor process analysis (pp.91-112). Houndmills :
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