ความสัมพันธ์เชิงสาเหตุและผลลัพธ์ของความสามารถในการจัดการแรงงานผู้สูงอายุ : หลักฐานเชิงประจักษ์ของธุรกิจโรงแรมในประเทศไทย
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พ.ค. 28, 2019
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ความสามารถในการจัดการแรงงานผู้สูงอายุ การแบ่งปันความรู้ขององค์การ คุณภาพการให้บริการ ผลการดำเนินงานขององค์การ
Main Article Content
บทคัดย่อ
การวิจัยนี้มีวัตถุประสงค์เพื่อ 1) เพื่อทดสอบอิทธิพลความสามารถในการจัดการแรงงานผู้สูงอายุที่มีต่อปัจจัยผลลัพธ์ ได้แก่ การแบ่งปันความรู้ขององค์การ คุณภาพการให้บริการ 2) เพื่อทดสอบอิทธิพลการแบ่งปันความรู้ขององค์การ และคุณภาพการให้บริการ ที่มีต่อผลการดำเนินงานขององค์การ 3) เพื่อทดสอบอิทธิพลของปัจจัยเชิงสาเหตุ ได้แก่ ภาวะผู้นำการเปลี่ยนแปลง และการจัดการความหลากหลาย ที่มีต่อความสามารถในการจัดการแรงงานผู้สูงอายุ กลุ่มตัวอย่างที่ใช้ในงานวิจัยครั้งนี้ คือ ผู้บริหารโรงแรมระดับ 4 ดาว และ 5 ดาว ในประเทศไทย จำนวน 293 โรงแรม เก็บรวบรวมข้อมูลโดยใช้แบบสอบถาม วิเคราะห์ข้อมูลโดยใช้การวิเคราะห์องค์ประกอบเชิงยืนยัน
ผลการวิเคราะห์โมเดลตามวัตถุประสงค์การวิจัย พบว่า 1) ความสามารถในการจัดการแรงงานผู้สูงอายุมีผลกระทบทางตรงต่อการแบ่งปันความรู้ขององค์การ คุณภาพการให้บริการ 2) การแบ่งปันความรู้ขององค์การ และคุณภาพการให้บริการ มีผลกระทบทางตรงต่อผลการดำเนินงานขององค์การ 3) ภาวะผู้นำการเปลี่ยนแปลง และการจัดการความหลากหลาย มีผลกระทบทางตรงต่อความสามารถในการจัดการแรงงานผู้สูงอายุ โดยผลที่ได้จากการศึกษานี้สามารถนำไปเป็นแนวทางในการกำหนดนโยบาย และการดำเนินงานด้านการจัดการแรงงานผู้สูงอายุขององค์การให้เกิดความได้เปรียบทางการแข่งขัน ผลการดำเนินงานที่บรรลุเป้าหมาย และประสบความสำเร็จได้อย่างยั่งยืน
Article Details
รูปแบบการอ้างอิง
คำมาดี ป., & เจษฎาลักษณ์ ผ. ด. (2019). ความสัมพันธ์เชิงสาเหตุและผลลัพธ์ของความสามารถในการจัดการแรงงานผู้สูงอายุ : หลักฐานเชิงประจักษ์ของธุรกิจโรงแรมในประเทศไทย. Journal of HR intelligence, 14(1), 6–27. สืบค้น จาก https://so03.tci-thaijo.org/index.php/hri/article/view/191204
ประเภทบทความ
บทความวิจัย
ขอมอบลิขสิทธิ์บทความที่ได้รับการตีพิมพ์ให้แก่สถาบันเสริมศึกษาและทรัพยากรมนุษย์ กรณีมีการฟ้องร้องเรื่องการละเมิดลิขสิทธิ์เกี่ยวกับภาพ กราฟ ข้อความส่วนใดส่วนหนึ่ง และ/หรือข้อคิดเห็นที่ปรากฎในบทความ ให้เป็นความรับผิดชอบของข้าพเจ้าและผู้เขียนร่วมแต่เพียงผู้เดียว
เอกสารอ้างอิง
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Khammadee, P., Jadesadalug., V & Kongklay, J. (2017). Elderly workers management in Thailand: Cause and Effect. VRU Research and Development Journal Humanities and Social Science, 12(2), 23-34.
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Lazazzara, A. & M. C. Bombelli (2011). HRM practices for an ageing Italian workforce: the role of training. Journal of European Industrial Training, 33(8), 808-825.
Lebas, M. & K. Euske (2002). A conceptual and operational delineation of performance. Business performance measurement: Theory and practice, 65-79.
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Bartlett, C. A. & S. Ghoshal. (2002). Building competitive advantage through people. MIT Sloan Management Review, 43(2), 34-41.
Bass, B. M. & B. J. Avolio. (1994). Improving organization effectiveness through transformational leadership. London, SAGE publication, Inc.
Berson, Y. & B. J. Avolio (2004). Transformational leadership and the dissemination of organizational goals : A case study of a telecommunication firm. The Leadership Quarterly, 15(5), 625-646.
Biga, A. (2007). Measuring Diversity Management Skill: Development and Validation of a Situational Judgment Test. Ph.D. Thesis, University of South Florida, USA.
Birasnav, M., et al. (2010). Transformational leadership, interim leadership, and employee human capital benefits: an empirical study. Procedia - Social and Behavioral Sciences, 5, 1037-1042.
Birasnav, M., Rangnekar, S., & Dalpati, A. (2014). Knowledge Management and Organizational Performance in the Service Industry: The Role of Transformational Leadership Beyond the Effects of Transactional Leadership. Social and Behavioral Sciences, 5, (1037-1042).
Booking.com B.V. (2560). Information hotel in Thailand. Retrieved January 1, 2017, from https://www.booking.com
Butcher, D. (2001). The Business case for Workplace Diversity. Retrieved March 18, 2018, from https://news.thomasnet.com/imt/2011/07/19/the-business-case-for-workplace-diversity
Buyens, D., Van Dijk, H., Dewilde, T., & De Vos, A. (2009). The aging workforce : perceptions of career ending. Journal of Managerial Psychology, 24(2), 102-117.
Case, K., Hussain, A., Marshall, R., Summerskill, S., & Gyi, D. E. (2015). Digital human modeling and the ageing workforce. Procedia Manufacturing, 3, 3694-3701.
Certo, S. C. (2000). Modern Management. New Jersey, Pretice-Hall Thousand Oaks, CA: Sage
Chen, W.-J., & Cheng, H.-Y. (2012). Factors affecting the knowledge sharing attitude of hotel service personnel. International Journal of Hospitality Management, 31(2), 468-476
Chen, W. J. (2013). Factors influencing internal service quality at international tourist hotels. International Journal of Hospitality Management, 35, 152-160.
Cruz-Ros, S. & T. F. Gonzalez-Cruz (2015). Service firm capabilities and performance: Contingent analysis of customer contact. Journal of Business Research, 68(7), 1612-1621.
Ciutiene, R. & R. Railaite (2014). Challenges of managing an ageing workforce. Procedia-Social and Behavioral Sciences, 156, 69-73.
Čižiūnienė, K., Vaičiūtė, K., & Batarlienė, N. (2016). Research on Competencies of Human Resources in Transport Sector: Lithuanian Case Study. Procedia Engineering, 134, 336-343.
Cox, T. (1991). The Multicultural Organization. Academy of Management Executive, 5(2), 34-47.
Cox, T. (1994). Cultural diversity in organizations: Theory, research and practice, Berrett-Koehler Publishers.
De Clercq, D., Dimov, D., & Thongpapanl, N. T. (2010). The moderating impact of internal social exchange processes on the entrepreneurial orientation–performance relationship. Journal of Business Venturing, 25(1), 87-103.
Dedeoglu, B. B. & H. Demirer (2015). Differences in service quality perceptions of stakeholders in the hotel industry. International Journal of Contemporary Hospitality Management, 27(1), 130-146.
Diamantopoulos, A., & Siguaw, J. A. (2013). Introducing LISREL: A guide for the uninitiated, Sage.
Ding, X., Li, Q., Zhang, H., Sheng, Z., & Wang, Z. (2017). Linking transformational leadership and work outcomes in temporary organizations: A social identity approach. International Journal of Project Management, 35(4), 543-556.
Donalson, L. (2001). The Contingency of the organizations. Thousand Oaks, CA, Sage.
Foss, N. J., Husted, K., & Michailova, S. (2010). Governing knowledge sharing in organizations: Levels of analysis, governance mechanisms, and research directions. Journal of Management studies, 47(3), 455-482.
Garavan, T. N., Carbery, R., & Rock, A. (2012). Mapping talent development: definition, scope and architecture. European Journal of Training and Development, 36(1), 5-24.
Glastra F.J. & Meerman M. (2012). Developing ethnic talent in the Dutch national tax administration: a case Study. European Journal of Training and Development, 36(1), 105-124.
Gunaratne, K. A. & A. J. Du Plessis (2007). Performance management system : a powerful tool to achieve organizational goals. Journal of Global Business and Technology, 3(1), 17-28.
Heng, P. (2018). Employment, retirement age. Retrieved December 28, 2018, from https://www.posttoday.com/social/general/565916
Jackson, D. L. (2001). Sample size and number of parameter estimates in maximum likelihood confirmatory factor analysis: A Monte Carlo investigation. Structural Equation Modeling, 8(2), 205-223.
Karpinska, K., Henkens, K., Schippers, J., & Wang, M. (2015). Training opportunities for older workers in the Natherlands: A Vignette Study. Research in Social Stratification and Mobility, 41, 103-112.
Khammadee, P., Jadesadalug., V & Kongklay, J. (2017). Elderly workers management in Thailand: Cause and Effect. VRU Research and Development Journal Humanities and Social Science, 12(2), 23-34.
Knauth, P., Karl, D., & Braedel–Kühner, C. (2005). How to improve the work ability of elderly workers The European research project RESPECT. International Congress Series, 1280, 11-16.
Koall, l. (2011). Managing complexity: using ambivalence and contingency to support diversity in Organizations. Equality Diversity and Inclusion: An International Journal, 30(7), 572-588.
Kor, Y. Y., Mahoney, J. T., & Michael, S. C. (2007). Resources, Capabilities and Entrepreneurial Perceptions. Journal of Management Studies, 44(7), 1187-1212.
Lai, K. H. (2004). Service capability and performance of logistics service providers. Transportation Research Part E: Logistics and Transportation Review, 40(5), 385-399.
Lancaster, M. (2005). Hotel marketing. Bangkok: Dhurakij Pundit University.
Lazazzara, A. & M. C. Bombelli (2011). HRM practices for an ageing Italian workforce: the role of training. Journal of European Industrial Training, 33(8), 808-825.
Lebas, M. & K. Euske (2002). A conceptual and operational delineation of performance. Business performance measurement: Theory and practice, 65-79.
Lu, C. M., Chen, S. J., Huang, P. C., & Chien, J. C. (2015). Effect of diversity on human resource management and organizational performance. Journal of Business Research, 68(4), 857-861.
Lunenburg, F. C. (2011). Goal-setting theory of motivation. International Journal of Management, Business, and Administration, 15(1), 1-6.
Maharatsakul, P and Limlawan, K. (2011). Human resource management in the era of globalization. Executive Journal. 31(41), 168-173.
Miller, F. A. (1998). Strategic Culture Change: The Door to Achieving High Performance and Inclusion. Public Personnel Management, 27(2), 151-160.
Millet, J. D. (1954). Management in the public service: The quest for effective performance, McGraw-Hill Book Company.
Minbaeva, D. B. (2013). Strategic HRM in building micro-foundations of organizational knowledge-based performance. Human Resource Management Review, 23(4), 378-390.
Ministry of Tourism & Sports. (2015). Strategic Tourism 2016-2018. Bangkok: Ministry of Tourism & Sports.
Nath, P., Nachiappan, S., & Ramanathan, R. (2010). The impact of marketing capability, operations capability and diversification strategy on performance: a resource-based view. Industrial Marketing Management, 39(2), 317-329.
O’Dell, C. & Grayson, C. J. (1998). If only we knew what we know: the transfer of internal knowledge and best practice. New York: Free.
Office of National Economic and Social Development Board. (2017). National Strategy 20 Year (2017-2036). Bangkok: Office of National Economic and Social Development Board.
Office of National Economic and Social Development Board. (2016). The Twelfth National Economic and Social Development Plan (2017-2021). Bangkok: Office of National Economic and Social Development Board.
Oyemomi, O., Liu, S., Neaga, I., & Alkhuraiji, A. (2016). How knowledge sharing and business process contribute to organizational performance: Using the fsQCA approach. Journal of Business Research, 69(11), 5222-5227.
Phochan, S. (2015). Manage the diversity of labor, the challenge of increasing productivity. Retrieved January 31, 2017, from www.ftpi.or.th/2015/2829
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