Critical Success Factors for Knowledge Management Implementation: The Case Study of Thai Parliament

Abstract

This paper aims to investigate the critical success factors (CSFs) regarding implementing knowledge management (KM) at the Thai parliament. A huge number of literature reviews, regarding CSFs for KM implementation, is studied. An intrinsic qualitative case study of KM implementation at the Thai parliament is applied with a number of tools to collect the data—survey questionnaires, in-depth semi-structure interviews, critical incidents, and focus-group discussions. The samplings of the study are parliamentary staff members that have been working in the five Bureaus of International Affairs in both Secretariats of the House of Representatives and the Senate at the Thai parliament. The study found that leadership, KM strategy, organizational structure, organizational culture, social networking and information technology have mostly impacted KM implementation effectiveness for the Thai parliament. Importantly, this article is a nascent effort to provide an integrative perspective on CSFs for KM implementation in the Thai parliament. The contribution of this paper is a proposed set of CSFs that can be used when adopting KM in public organizations.