A Study of User Requirement and Satisfaction toward Wireless Internet Network System of Chiang Mai Rajabhat University

Abstract

This research studied user requirement and satisfaction toward the wireless internet network system of Chiang Mai Rajabhat University. The research methodology used was the system development life cycle (SDLC). The system has been developed by using PHP language with MySQL database system. Moreover, the participants of the work were 722 persons consisting of the students, the teachers and the employees of Chiang Mai Rajabhat University. The statistics that have been used for data analysis comprise of percentage, mean, and standard deviation. The study or research has illustrated that the overall user satisfaction was an excellent level ( =4.36). Furthermore, the result of the study has shown that users feel satisfied with the authentication of wireless network ( = 4.59), the speed of display ( = 4.51) and the easy to use management system ( = 4.47) at the excellent level, respectively.