Influence of Employee’s Expectancy to Operational Efficiency of SMEs in Dalian City, The People’s Republic of China

Main Article Content

Yin Xiao Li
Buraporn Kumboon
Siriporn Sajjanan
Suchart Prakthayanon


employees who work hard for the organization play an important part in making the organization successful. This research article aims (1) to study job characteristics that affect work efficiency (2) to study a new model to improve operational efficiency (3) to develop a model of work efficiency of employees in the organization. This research was mixed research using A group of 400 samples. Tools used. to collect data as a questionnaire Most of the quantitative questionnaires were sent by post, individual and in-depth interviews. Data were analyzed by descriptive statistics and content analysis. The research findings were as follows:

1. Regarding the impact of work characteristics on the work efficiency of small and medium-sized enterprises, the research found that we can use the intermediate variable motivation factors affecting expectations to conduct research. Employee work can be determined through wages and benefits, job security, work environment, relationship with superiors and supervisors. Relationships with colleagues to affect work efficiency.

2. In the original conceptual framework, we have a total of 7 assumptions, among which job characteristic has a direct impact on motivation factors affecting expectation, and also has a direct impact on work engagement and operational, but with the help of the SEM model, we found that the second hypothesis: job characteristics have a positive impact on operational efficiency, the current value is -0.87, so it can be concluded that hypothesis 2 is not valid. So, the new model can remove assumption 2 and keep other assumptions.

3. Regarding the development model to improve the operational efficiency of organizational employees, we only need to cancel the job characteristic that has a direct impact on operational efficiency.

Article Details

How to Cite
Li, Y. X., Kumboon, B. ., Sajjanan, S. ., & Prakthayanon, S. . (2023). Influence of Employee’s Expectancy to Operational Efficiency of SMEs in Dalian City, The People’s Republic of China. International Journal of Multidisciplinary in Management and Tourism, 7(2), 257–268.
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