Career Planning and Development of Four and Five-Star Hotels in Chonburi and Rayong Provinces
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Published:
Jul 15, 2020
Keywords:
Career Planning Career Development Four and Five-Star Hotels Thailand
Main Article Content
Abstract
The hotel industry has been recognized as a global industry around the world. To gain competitive advantage and enhance employee performance, hotel businesses strive to maximize their human capital through improving the career planning and development program. The objectives of this qualitative research with a grounded theory approach are to explore the concept of career planning and development, describe the steps/process in developing career planning and development, examine the role of human resource development (HRD) in implementing career planning and development, study the outcomes of implementing career planning and development, and develop a career planning and development model for four and five-star hotels in Chonburi and Rayong Provinces. The data collection methods in this study combined semi-structured interview, audio visual and document review methods with 25 participants as the General Manager, Management Team, Head of Department, and Head of Human Resource Department who work at four and five-star hotels in Chonburi and Rayong Provinces with at least 3 years working experience. Data analysis in this study was followed by Constructing Grounded Theory procedure. The findings are described as 1) Career planning and development concept, 2) Career planning and development steps/process as Step 1: Preparing career assessment, Step 2: Developing a career planning and development roadmap and action plan, Step 3: Reviewing and adjusting, Step 4: Submit plan to GM/Owners to get final approval, Step 5: Implementing and prioritizing, Step 6: Supporting and monitoring, and Step 7: Evaluating and feedback, 3) HRD role, and 4) Career planning and development outcomes. The findings also generated and presented a tentative model, “Career planning and development model for four and five-star hotels in Chonburi and Rayong Provinces”.
Article Details
How to Cite
Charoenarpornwattana, P. (2020). Career Planning and Development of Four and Five-Star Hotels in Chonburi and Rayong Provinces. Journal of HR Intelligence, 15(1), 8–38. Retrieved from https://so03.tci-thaijo.org/index.php/hri/article/view/244859
Section
Research Articles
ขอมอบลิขสิทธิ์บทความที่ได้รับการตีพิมพ์ให้แก่สถาบันเสริมศึกษาและทรัพยากรมนุษย์ กรณีมีการฟ้องร้องเรื่องการละเมิดลิขสิทธิ์เกี่ยวกับภาพ กราฟ ข้อความส่วนใดส่วนหนึ่ง และ/หรือข้อคิดเห็นที่ปรากฎในบทความ ให้เป็นความรับผิดชอบของข้าพเจ้าและผู้เขียนร่วมแต่เพียงผู้เดียว
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Chan, S. H. J., & Mai, X. (2015). The relation of career adaptability to satisfaction and turnover intentions. Journal of Vocational Behavior, 89, 130–139. http://dx.doi.org/10.1016/j.jvb.2015.05.005.
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Charmaz, K. (2006). Constructing grounded theory: A practical guide through qualitative analysis. London: Sage.
Chen, W. J. (2013). Factors influencing internal service quality at international tourist hotels. International Journal of Hospitality Management, 35, 152-160.
Chiaburu, D. S., Diaz, I., & De Vos, A. (2013). Employee alienation: Relationships with careerism and career satisfaction. Journal of Managerial Psychology, 18(1), 4-20.
Chiang, C. F., & Jang, S. C. (2008). An expectancy theory model for hotel employee motivation. International Journal of Hospitality Management, 27, 313–322.
Coffey, A., & Atkinson, P. (1996). Making sense of qualitative data: Complementary research strategies. London: Sage.
Creed, P., & Hood, M. (2009). Career development, planning and management from the organizational perspective. In Vocational psychological and organizational perspectives on career: Towards a multidisciplinary dialogue (pp. 1-14). Sense Publications.
Creswell, J. W. (2006). Understanding mixed methods research. In J. W. Creswell, & Clark, V. P. (Eds.), Designing and conducting mixed methods research (pp. 1-19). Thousand Oaks, CA: Sage.
Creswell, J. W. (2007). Qualitative inquiry and research design: Choosing among five approaches. Thousand Oaks, CA: Sage.
Creswell, J. W. (2014). Research Design: Qualitative, quantitative, and mixed methods approach (4th ed). Thousand Oaks, CA: Sage.
Decenzo, D. A., & Robbins, S. P. (2007). Fundamentals of human resource management. New Jersey: John Wiley & Sons, Inc.
Denzin, N. K., & Lincoln, Y. S. (2003). The landscape of qualitative research: Theories and issues (2nd ed.). London: Sage.
Fakir, J., & Ahmed, R. (2017). The opportunities of career development in tourism industry in Bangladesh. Journal of Business Studies Quarterly, 8(4), 30-47.
French, W. L. (2003). Human resource management. Boston: Houghton Miffin Company.
Ghayur, K., & Churchill, D. D. (2013). Career success: Navigating the new work environment. University of Verginia: Darden Business Publishing.
Gilley, J. W., Eggland, S. A., & Gilley, A. M. (2002). Principles of human resource development. Cambridge, MA: Perseus.
Glaser, B. G., & Strauss, A. L. (1967). The discovery of grounded theory: Strategies for qualitative research. Hawthorne, New York: Aldine de Gruyter.
Greenhaus, J. H., & Callanan, G. A. (1994). Career management. Harcourt Brace College Publishers: United State of America.
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Greenhaus, J. H., Callanan, G. A., & Godshalk, V. M. (2010). Career management (4th ed.). Thousand Oaks, CA: Sage.
Guba, E. G., & Lincoln, Y. S. (1994). Competing paradigms in qualitative research. In N. K. Denzin & Y. S. Lincoln (eds.), Handbook on Qualitative Research, pp. 105-117. Thousand Oaks, CA: Sage.
Gunlu, E., Aksarayli, M., & Percin, N. S. (2010). Job satisfaction and organizational commitment of hotel managers in Turkey. International Journal of Contemporary Hospitality Management, 22(5), 693-717.
Hall, D. T. (1986). An overview of current career development theory: Research and practice. In D. T. Hall., and associates (eds.), Career Development in Organizations (4), San Francisco: Jossey-Bass.
Hall, D. T., & Associates. (1986). Career development in organizations. (1st ed.). San Francisco: Jossey-Bass Publishers.
Hayes, D. K., & Ninemeier, J. D. (2009). Human resources management in the hospitality industry. New Jersey: John Wiley & Sons, Inc.
Hayes, D. K., Ninemeier, J. D., & Nikker, A. A. (2017). Hotel operations management (3rd ed.). Upper Saddle River: NJ: Pearson.
Heslin, P. A. (2003). Self and other referent criteria of career success. Journal of Career Assessment, 11(3), 262-286.
Hite, L. M., & McDonald, K. S. (2008). A new era for career development and HRD. Advances in Developing Human Resources, 10, 3-7.
Hr. Leeds. (2016). Job description and person specification. Retrieved from
Ismail, A., Adnan, N. H., & Bakar, R. A. (2014). Perceived career development support in workplace career program. Economic Annals, LIX (201), 157-175.
Janes, P. L., & Wisnom, M. S. (2003). The use of importance performance analysis in the hospitality industry: A comparison of practices. Journal of Quality Assurance in Hospitality & Tourism, 4(1/2), 23-45.
Judge, T. A., Higgins, C. A., Thoresen, J. W., & Barrick, M. R. (1999). The big five personality traits, general mental ability, and career success across the life span. Personnel, Psychology, 52, 621-651.
Karatepe, O. M. (2013). Perceptions of organizational politics and hotel employee outcomes: The mediating role of work engagement. International Journal of Contemporary Hospitality Management, 25(1), 82-104.
Kaye, B. (2005). Build a culture of development. Leadership Excellence, 22(3), 18-25.
Khaing, I., & Phongtaveewut, T. (2016). A study of customers satisfaction and customer loyalty of Sule Shangri-La, Yangon. International Journal of Thesis Projects and Dissertations, 4(2), 167-175.
Kilic, G., & Ozturk, Y. (2009). Kariyer Yönetimi: Beş Yıldızlı Otellerde Bir Uygulama. Anatolia, 20(1), 45-60.
Kong, H., Baum, T. (2006). Skills and work in the hospitality sector. International Journal of Contemporary Hospitality Management, 18(6/7), 509–518.
Kong, H., Cheung, C., & Song, H. (2012). From hotel career management to employees’ career satisfaction: The mediating effect of career competency. International Journal of Hospitality Management, 31(1), 76-85.
Kong, H., Cheung, C., & Zhang, H. (2010). Career management systems: What are China’s state-owned hotels practicing? International Journal of Contemporary Hospitality Management, 22(4), 112-118.
Koyuncu, M., Fiksenbaum, L., Burke, R. J., & Demirer, H. (2008). Predictors of commitment to careers in the tourism industry. Anatolia, 19(2), 225-236.
Kozak, M. A. (1999). Konaklama Sektöründe Kariyer planlama Yöntemleri ve Uygulamada. Anatolia, 53-66.
Kulsuvan, S., & Kulsuvan, Z. (2000). Perceptions and attitudes of undergraduate tourism students toward working in the tourism industry in Turkey. Tourism Management, 21, 251-269.
Ladkin, A. (2005). Careers and employment. In: D. Airey, & J. Tribe (Eds.), An international handbook of tourism education (pp. 437-450). UK: Elsevier.
Langhong. (2012). Roles of human resource staff in ASEAN Economic Community. Retrieved from http://203.155.220.175/newweb/index.php?option=com_content&view=article&id=644:2013-07-25-16-16-04&catid=94:2013-05-21-01-39-40&Itemid=185
Leibowitz, Z. B., Farren, C., & Kaye, B. L. (1986). Designing career development systems (1st ed.). San Francisco: Jossey-Bass Publishers.
Lu, C., Berchoux, C., Marek, W., & Chen, B. (2015). Service quality and customer satisfaction: Qualitative research implications for luxury hotels. International Journal of Culture. Tourism and Hospitality Research, 9(2), 168-182, https://doi.org/10.1108/IJCTHR-10-2014-0087
Markovic. S., Sanja, R., Gordana, I., & Tanja, P. (2013). A study of expected and perceived service quality in Croatian and Slovenian hotel industry. European Journal of Tourism Research, 6(1), 36-52.
Martin, A. F., Romero, F. P., Valle, C. R., & Dolan, S. L. (2001). Corporate business strategy, career management and recruitment: Do Spanish firms adhere to contingency model? Career Development International, 6(3), 149-155.
Mashauri, J. R. (2015). Labour turnover rate and its costs in the five stars hotel: A case of Serena Hotels in ILala District Dares Salaam Jackline. Master thesis: Open University of Tanzania.
May, G. L. (2005). Incorporating a career planning lab into a managerial communication course. Business Communication Quarterly, 68(3), 345-357.
McDaniels, C., & Gysbers, N. C. (1992). Counselling for career development (1st ed.). San Francisco: Jossey-Bass Publishers.
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