Relationship between Perceived Organizational Justice, Psychological Empowerment, and Organizational Citizenship Behavior of Government Official in the Government Agency
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Published:
Aug 30, 2019
Keywords:
perceived organizational justice psychological empowerment organizational citizenship behavior
Main Article Content
Abstract
This research had objectives to study the relationship between perceived organizational justice, psychological empowerment and organizational citizenship behavior and the influence of the perceived organizational justice and psychological empowerment on organizational citizenship behavior of government official in the government agency. Populations were 796 government officials in the government agency and work in the center. Regarding a calculation of sample size by Krejcie and Morgan's table. The appropriate sample size stands at 260. Sampling was proportional stratified random sampling, then used simple random sampling method. Data were collected using perceived organizational justice questionnaires, psychological empowerment questionnaires and organizational citizenship behavior questionnaires. Validity, item discrimination power and reliability were tested on each measures. The reliability of questionnaires were .967, .935 and .936 respectively. The statistics used were percentage, average, standard deviation, Pearson’s product moment correlation coefficient and stepwise multiple regression analysis. Results indicated that the overall and each dimension of perceived organizational justice were positively related to organizational citizenship behavior with statistical significance. Moreover, overall and each dimension of psychological empowerment were positively related to organizational citizenship behavior with statistical significance and perceived organizational justice for interaction dimension, psychological empowerment for competency and impact had to influence with organizational citizenship behavior which could predict organizational citizenship behavior together with the result of 19.6 percent with statistical significance.
Article Details
How to Cite
กุณรักษ์ เ., & สมุทรานนท์ ท. (2019). Relationship between Perceived Organizational Justice, Psychological Empowerment, and Organizational Citizenship Behavior of Government Official in the Government Agency. Journal of HR Intelligence, 13(2), 34–53. Retrieved from https://so03.tci-thaijo.org/index.php/hri/article/view/212966
Section
Research Articles
ขอมอบลิขสิทธิ์บทความที่ได้รับการตีพิมพ์ให้แก่สถาบันเสริมศึกษาและทรัพยากรมนุษย์ กรณีมีการฟ้องร้องเรื่องการละเมิดลิขสิทธิ์เกี่ยวกับภาพ กราฟ ข้อความส่วนใดส่วนหนึ่ง และ/หรือข้อคิดเห็นที่ปรากฎในบทความ ให้เป็นความรับผิดชอบของข้าพเจ้าและผู้เขียนร่วมแต่เพียงผู้เดียว
References
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425-445.
Conger, J. A., & Kanungo, R. N. (1988). The empowerment process: Integrating theory and practice. Academy of
Management Review, 13 (3), 471-482.
Cropanzano, R., Bowen D. E., & Gilland S. W. (2007). The management of organizational justice. Academy of
Management Perspectives, November, 34-48.
Cropanzano, R., & Greenberg, J. (1997). Progress in organizational justice tunneling through the maze. In C. L.
Cooper & I. T. Roberson (eds.). International Review of Industrial and Organizational Psychology. (pp.1- 83).
New York : John Wiley & Sons.
Farahbod, F., Azadehdel, M., Dizgah, M. R., & Jirdehi, M. N. (2012) Organizational citizenship behavior: The role
of organizational justice and leader-member exchange. Institute of Interdisciplinary Business Research, 3 (9),
893-903.
Farh, J. L., Early, P. C., & Lin, S. C. (1997). Impetus for action: A cultural analysis of justice and organizational
citizenship behavior in chinese society. Administrative Science Quarterly, 42 (3), 421-444.
Folger, R., & Cropanzano, R. (1998). Organizational Justice and Human Resource Management. California: Sage
Publication, Inc.
Gagne, M., & Deci E. L.(2005). Self-determination theory and work motivation. Journal of Organization Behavior,
26 (4), 331-362.
Garg, P., Rastogi R., & Kataria A. (2013). The influence of organizational justice on organizational citizenship
behaviour. International Journal of Business Insight and Transformation, 6 (2), 84-93.
Golparvar, M., & Javadian, Z. (2012). The relationship between perceived organizational justice and OCBs with
consider moderating role of equity sensitivity: Some cultural implications. International Journal of Psychological
Studies, 4 (2), 28-41.
Gorji, M. B., & Ranjbar, M. (2013). Relationship between psychological empowerment of employees and
organizational citizenship behavior. Australian Journal of Basic and Applied Sciences, 7 (1), 67-75.
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citizenship behavior. South Asian Journal of Global Business Research, 3 (1), 18-35.
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Collins College Publishers.
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organizational citizenship behavior of employees at the filthai company limited. Journal of Social Work,
17 (1), 78-89. (in Thai)
Kim, B. C., Losekoot E., & Milne, S. (2011). Impact of psychological empowerment for individual service workers.
The 2nd International Research Symposium in Service Management, 26-30 July 2011. pp.392-401.
Kim, T. Y., & Kim, M. (2013). Leaders’ moral competence and employee outcomes: The effects of psychological
empowerment and person-supervisor fit. Journal of Business Ethics, 112, 155-166.
Lashley, C. (2001). Empowerment: HR Strategies for Service Excellence. Oxford: Butterworth Heinemann.
LePine, J. A., Erez, A., & Johnson, D. E. (2002). The nature and dimensionality of organizational citizenship behavior:
A critical review and meta-analysis. Journal of Applied Psychology, 87 (1), 52-65.
Llewell, Y. R. (2008). Affective Commitment and Citizenship Behaviour the Role of LMX and Personality and the
Mediating Effects of Empowerment. Master of Philosophy Thesis in Applied Psychology, The University of
Waikato.
Lomtaku, W. (2011). Causal Factors Affecting Organizational Citizenship Behavior of Administrative Staff in Public
Autonomous Universities. Master of Management Thesis, Suranaree University of Technology. (in Thai)
Moorman, R. H. (1991). Relationship between organizational justice and organizational citizenship behaviors: Do
fairness perceptions influence employee citizenship?. Journal of Applied Psychology, 76 (6), 845-855.
Muadiad, W. (2007). A Causal Relation Structural Model of Factors Effecting on Organizational Citizenship Behavior
among Teachers under the Jurisdiction of Nakornnayok Provincial Primary Education Office. Master of
Educational Thesis in Educational Research and Statistics, Srinakharinwirot University. (in Thai)
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8th ed. Australia: Thomson Wadsworth.
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and Consequences. California: Sage Publication, Inc.
Pareke, F. J., & Susetyo, S. (2011). Modeling the casual relationship of organizational justice, job satisfaction, and
organizational citizenship behavior. Cambridge Business & Economics Conference, June 27-28, 1-22.
Pieamsuwan, D. (2015). Chang in government. Civil Officials' Magazine, 59 (4), 10 - 12. (in Thai)
Podsakoff, P. M., MacKenzie S. B., Paine J. B., & D. G. Bachrach. (2000). Organizational citizenship behaviors:
A critical review of the theoretical and empirical literature and suggestions for future research. Journal
of Management, 26 (3), 513-563.
Randolph, W. A. (1995). Navigating the journey to empowerment. Organization Dynamic, 23 (4), 19-31.
Saufi, M. A., Kojuri, M. A. S., Badi, M., & Agheshlouei, H. (2013). The impacts of organizational justice and psychological
empowerment on organizational citizenship behavior: The mediating effect of job involvement. International
Journal of Research in Organizational Behavior and Human Resource Management, 1 (3), 116-135.
Schultz, D., & Schultz, S. E. (2010). Psychology and Work Today: An Introduction to Industrial and Organization
Psychology. 10thed. New Jersey: Pearson Education International.
Smithikrai, C. (2011). Industrial and organizational Psychology. Bangkok: Chulalongkorn University Press. (in Thai)
Songsang, N. (2009). Psychological Empowerment, Adversity Quotient and Decision Making Ability Affecting Job
Performance of Employees in a Steel Assembly Manufacturing. Master of Science Thesis in Industrial Psychology,
Kasetsart University. (in Thai)
Spector, P. E. (2006). Industrial and Organizational Psychology: Research and Practice. 4thed. New Jersey: John
Wiley & Sons, Inc.
Spreitzer, G. M. (1995). Psychological empowerment in the workplace: Dimensions, measurement and validation.
Academy of Management Journal, 38 (5), 1442-1465.
Sutabhaha, O. (2011). A Causal Relationship Model of Organizational Citizenship Behavior of Department Heads
in Basic Education Institutes. Doctor of Education Thesis in Educational Administration, Kasetsart University.
(in Thai)
Taylor, J. (2013). Goal setting in the Australian public service: Effects on psychological empowerment and
organizational citizenship behavior. Public Administration Review, 73 (3), 453-464.
Thomas, K. W., & Velthouse B. A. (1990). Cognitive element of empowerment: An “Interpretive” model of intrinsic
task motivation. Academy of Management Review, 15 (4), 666-681.
Tintavorn, J., & Smuthranond, T. (2009). Relationship between government employees' self-esteem based on
organizational justice perception and organizational citizenship behavior: a case study of legal execution
department, ministry of justice. The Journal of Faculty of Applied Arts, 2 (2), 23-33. (in Thai)
Tintavorn, J. (2010). Organization-based self-esteem, perceived organizational justice and organizational citizenship
behavior of government employees: a case study of the legal execution department, ministry of justice.
Master of Science Thesis in Industrial and Organizational Psychology, Kasetsart University. (in Thai)
Washington, D. A. (2012). The Moderating Effect of Psychological Empowerment on the Relationship between
Network Centrality and Individual Job Performance. Master of Science Thesis in Engineering Management,
Air Force Institute of Technology.
Yim, H. K. (2008). Psychological Empowerment of Salespeople: The Construct, Its Inducement and Consequences
on Customer Relationships, Doctor of Philosophy Thesis, Drexel University.
Perception of Professional Nurses at Community Hospitals, Lampang Province. Master of Nursing Science
Thesis in Nursing Administration School of Nursing, Sukhothai Thammathirat Open University. (in Thai)
Chotchakornpant, K., Jantarung, N., & Wongchaikittiphorn, J. (2008). Police organizational citizenship behavior
as a mediator of the relationships between procedure justice and perceived organizational support, and
in-role performance. Naresuan University Journal, 16 (3), 229-238. (in Thai)
Colquitt, J. A., Conlon, D. E., Wesson, M. J., Porter, C. O. L. H., & Ng, K. Y. (2001). Justice at the millennium : A
meta-analytic review of 25 years of organizational justice research. Journal of Applied Psychology, 86 (3),
425-445.
Conger, J. A., & Kanungo, R. N. (1988). The empowerment process: Integrating theory and practice. Academy of
Management Review, 13 (3), 471-482.
Cropanzano, R., Bowen D. E., & Gilland S. W. (2007). The management of organizational justice. Academy of
Management Perspectives, November, 34-48.
Cropanzano, R., & Greenberg, J. (1997). Progress in organizational justice tunneling through the maze. In C. L.
Cooper & I. T. Roberson (eds.). International Review of Industrial and Organizational Psychology. (pp.1- 83).
New York : John Wiley & Sons.
Farahbod, F., Azadehdel, M., Dizgah, M. R., & Jirdehi, M. N. (2012) Organizational citizenship behavior: The role
of organizational justice and leader-member exchange. Institute of Interdisciplinary Business Research, 3 (9),
893-903.
Farh, J. L., Early, P. C., & Lin, S. C. (1997). Impetus for action: A cultural analysis of justice and organizational
citizenship behavior in chinese society. Administrative Science Quarterly, 42 (3), 421-444.
Folger, R., & Cropanzano, R. (1998). Organizational Justice and Human Resource Management. California: Sage
Publication, Inc.
Gagne, M., & Deci E. L.(2005). Self-determination theory and work motivation. Journal of Organization Behavior,
26 (4), 331-362.
Garg, P., Rastogi R., & Kataria A. (2013). The influence of organizational justice on organizational citizenship
behaviour. International Journal of Business Insight and Transformation, 6 (2), 84-93.
Golparvar, M., & Javadian, Z. (2012). The relationship between perceived organizational justice and OCBs with
consider moderating role of equity sensitivity: Some cultural implications. International Journal of Psychological
Studies, 4 (2), 28-41.
Gorji, M. B., & Ranjbar, M. (2013). Relationship between psychological empowerment of employees and
organizational citizenship behavior. Australian Journal of Basic and Applied Sciences, 7 (1), 67-75.
Greenberg, J., & Baron A. R. (2003). Behavior in Organizations. 8th ed. New Jersey: Prentice-Hall, Inc.
Greenberg, J. (2010). Managing Behavior in Organizations. 5th ed. New Jersey: Pearson Education Inc.
Jha, S. (2014). Transformational leadership and psychological empowerment determinants of organizational
citizenship behavior. South Asian Journal of Global Business Research, 3 (1), 18-35.
John, G. (1996). Organizational Behavior: Understanding and Managing Life at Work. 4th ed. New York: Harper
Collins College Publishers.
Jungthaweesoot, P., & Chongvisal, R. (2009). Self-determination, social support, organizational justice and
organizational citizenship behavior of employees at the filthai company limited. Journal of Social Work,
17 (1), 78-89. (in Thai)
Kim, B. C., Losekoot E., & Milne, S. (2011). Impact of psychological empowerment for individual service workers.
The 2nd International Research Symposium in Service Management, 26-30 July 2011. pp.392-401.
Kim, T. Y., & Kim, M. (2013). Leaders’ moral competence and employee outcomes: The effects of psychological
empowerment and person-supervisor fit. Journal of Business Ethics, 112, 155-166.
Lashley, C. (2001). Empowerment: HR Strategies for Service Excellence. Oxford: Butterworth Heinemann.
LePine, J. A., Erez, A., & Johnson, D. E. (2002). The nature and dimensionality of organizational citizenship behavior:
A critical review and meta-analysis. Journal of Applied Psychology, 87 (1), 52-65.
Llewell, Y. R. (2008). Affective Commitment and Citizenship Behaviour the Role of LMX and Personality and the
Mediating Effects of Empowerment. Master of Philosophy Thesis in Applied Psychology, The University of
Waikato.
Lomtaku, W. (2011). Causal Factors Affecting Organizational Citizenship Behavior of Administrative Staff in Public
Autonomous Universities. Master of Management Thesis, Suranaree University of Technology. (in Thai)
Moorman, R. H. (1991). Relationship between organizational justice and organizational citizenship behaviors: Do
fairness perceptions influence employee citizenship?. Journal of Applied Psychology, 76 (6), 845-855.
Muadiad, W. (2007). A Causal Relation Structural Model of Factors Effecting on Organizational Citizenship Behavior
among Teachers under the Jurisdiction of Nakornnayok Provincial Primary Education Office. Master of
Educational Thesis in Educational Research and Statistics, Srinakharinwirot University. (in Thai)
Muchinsky, P. M. (2006). Psychology Applied to Work: An Introduction to Industrial and Organization Psychology.
8th ed. Australia: Thomson Wadsworth.
Office of the Public Sector Development Commission. (2013). Strategic plan for Thai Official Development (2013-
2018). Bangkok: Vision Print and Media. (in Thai)
Organ, D. W., & Bateman, T. S. (1991). Organizational Behavior. 4thed. Homewood: Richard D. Irwin, Inc.
Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2006). Organizational Citizenship Behavior: Its Nature, Antecedents,
and Consequences. California: Sage Publication, Inc.
Pareke, F. J., & Susetyo, S. (2011). Modeling the casual relationship of organizational justice, job satisfaction, and
organizational citizenship behavior. Cambridge Business & Economics Conference, June 27-28, 1-22.
Pieamsuwan, D. (2015). Chang in government. Civil Officials' Magazine, 59 (4), 10 - 12. (in Thai)
Podsakoff, P. M., MacKenzie S. B., Paine J. B., & D. G. Bachrach. (2000). Organizational citizenship behaviors:
A critical review of the theoretical and empirical literature and suggestions for future research. Journal
of Management, 26 (3), 513-563.
Randolph, W. A. (1995). Navigating the journey to empowerment. Organization Dynamic, 23 (4), 19-31.
Saufi, M. A., Kojuri, M. A. S., Badi, M., & Agheshlouei, H. (2013). The impacts of organizational justice and psychological
empowerment on organizational citizenship behavior: The mediating effect of job involvement. International
Journal of Research in Organizational Behavior and Human Resource Management, 1 (3), 116-135.
Schultz, D., & Schultz, S. E. (2010). Psychology and Work Today: An Introduction to Industrial and Organization
Psychology. 10thed. New Jersey: Pearson Education International.
Smithikrai, C. (2011). Industrial and organizational Psychology. Bangkok: Chulalongkorn University Press. (in Thai)
Songsang, N. (2009). Psychological Empowerment, Adversity Quotient and Decision Making Ability Affecting Job
Performance of Employees in a Steel Assembly Manufacturing. Master of Science Thesis in Industrial Psychology,
Kasetsart University. (in Thai)
Spector, P. E. (2006). Industrial and Organizational Psychology: Research and Practice. 4thed. New Jersey: John
Wiley & Sons, Inc.
Spreitzer, G. M. (1995). Psychological empowerment in the workplace: Dimensions, measurement and validation.
Academy of Management Journal, 38 (5), 1442-1465.
Sutabhaha, O. (2011). A Causal Relationship Model of Organizational Citizenship Behavior of Department Heads
in Basic Education Institutes. Doctor of Education Thesis in Educational Administration, Kasetsart University.
(in Thai)
Taylor, J. (2013). Goal setting in the Australian public service: Effects on psychological empowerment and
organizational citizenship behavior. Public Administration Review, 73 (3), 453-464.
Thomas, K. W., & Velthouse B. A. (1990). Cognitive element of empowerment: An “Interpretive” model of intrinsic
task motivation. Academy of Management Review, 15 (4), 666-681.
Tintavorn, J., & Smuthranond, T. (2009). Relationship between government employees' self-esteem based on
organizational justice perception and organizational citizenship behavior: a case study of legal execution
department, ministry of justice. The Journal of Faculty of Applied Arts, 2 (2), 23-33. (in Thai)
Tintavorn, J. (2010). Organization-based self-esteem, perceived organizational justice and organizational citizenship
behavior of government employees: a case study of the legal execution department, ministry of justice.
Master of Science Thesis in Industrial and Organizational Psychology, Kasetsart University. (in Thai)
Washington, D. A. (2012). The Moderating Effect of Psychological Empowerment on the Relationship between
Network Centrality and Individual Job Performance. Master of Science Thesis in Engineering Management,
Air Force Institute of Technology.
Yim, H. K. (2008). Psychological Empowerment of Salespeople: The Construct, Its Inducement and Consequences
on Customer Relationships, Doctor of Philosophy Thesis, Drexel University.