Abusive Supervision and Employee Creativity: The Mediating Effect of Role Identification and Organizational Support
Main Article Content
Abstract
Enhancing employee creativity is one of the biggest challenges for organizations because business environments are fast-paced and extremely competitive. Employee creativity is the extent to which employees can solve problems through concrete and creative solutions, and generate novel business and operations ideas to improve productivity, competitiveness and business performance. The extant literature shows a big proportion of studies examining the effect of the positive aspects of leadership, such as transformational leadership, on employee creativity, and rarely relating to abusive leadership. This study, thus, aims to fill a gap. Building on the theory of organizational climate, this study proposes role identification and organizational support to mediate the relationship between abusive leadership and employee creativity. The aim of this study is twofold; to test the negative relationship between abusive leadership and employee creativity, and to examine the mediating roles of role identification and organizational support in the dynamics of interest. A self-administered survey tool was employed in this study for data collection, which draws the participation of three hundred and fifty-four corporate employees, both general employees and management staff of twelve companies involved in the information technology industry located in Beijing, Guangzhou, Chengdu, Nanjing, and Shenzhen. The study found that abusive supervision negatively influenced role identity and organizational support. Role identification partially mediated the relationship between abusive supervision and organizational support. While organizational support mediated the relationship between role identification and employee creativity, the negative effect of abusive supervision on employee creativity influenced role identification and organizational support. Creativity was found to have a mediating effect on role identification and organizational support through abusive supervision in the relational pathway. Thus, the study found inconsistent effects of abusive supervision on employee creativity, mediating role identification and organizational support, and explored role identity theory to inform the study of employee creativity.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
References
Akgunduz, Y., Alkan, C., & Gök, Ö. A. (2018). Perceived organizational support, employee creativity and proactive personality: The mediating effect of meaning of work. Journal of Hospitality Tourism Management, 34(5), 105-114. https://doi.org/10.1016/j.jhtm. 2018.01.004
Akram, Z., Ahmad, S., Akram, U., Asghar, M., & Jiang, T. (2021). Is abusive supervision always hardmful toward creativity? Managing workplace stressors by promoting distributive and procedural justice. International Journal of Conflict Management, 33(3), 385-407. https://doi.org/10.1108/IJCMA-03-2021-0036
Alkayid, K., Selem, K. M., Shehata, A. E., & Tan, C. C. (2022). Leader vision, organizational inertia and service hotel employee creativity: role of knowledge-donating. Current Psychology, 42(4), 3382-3394. https://doi.org/10.1007/s12144-022-02743-6
Amabile, T. M., Schatzel, E. A., Moneta, G. B., & Kramer, S. J. (2004). Leader behaviors and the work environment for creativity: Perceived leader support. The Leadership Quarterly, 15(1), 5-32. https://doi.org/10.1016/j.leaqua.2003.12.003
Aslam, U., Arfeen, M. I., Mohti, W., & Rahman, U.U. (2015). Organizational cynicism and its impact on privatization (evidence from federal government agency of Pakistan). Transforming Government People Process and Policy, 9(4), 401-425. https://doi.org/ 10.1108/TG-11-2014-0054
Baker, W. E., & Sinkula, J. M. (2002). Market orientation, learning orientation and product innovation: delving into the organization's black box. Journal of Market-Focused Management, 5(1), 5-23. https://doi.org/10.1023/A:1012543911149
Brem, A., & Utikal, V. (2019). How to manage creativity time? Results from a social psychological time model lab experiment on individual creative and routine performance. Creativity Innovation Management, 28(3), 291-305. https://doi.org/10. 1111/caim.12309
Brown, S. P., & Leigh, T. W. (1996). A new look at psychological climate and its relationship to job involvement, effort, and performance. Journal of Applied Psychology, 81(4), 358-400. https://doi.org/10.1037/0021-9010.81.4.358
Carey, R. O., Hochmuth, G. J., Martinez, C. J., Boyer, T. H., Dukes, M. D., Toor, G. S., & Cisar, J. L. (2013). Evaluating nutrient impacts in urban watersheds: Challenges and research opportunities. Environmental Pollution, 173, 138-149. https://doi.org/10.1016/ j.envpol.2012.10.004
Chesbrough, H., Vanhaverbeke, W., & West, J. (2006). Open innovation: Researching a new paradigm. Oxford University Press.
Chi, S. C. S., & Liang, S. G. (2013). When do subordinates' emotion-regulation strategies matter? Abusive supervision, subordinates' emotional exhaustion, and work withdrawal. The Leadership Quarterly, 24(1), 125-137. http://dx.doi.org/10. 1016/j. leaqua.2012.08.006
Choi, J. N., Anderson, T. A., & Veillette, A. (2008). Contextual Inhibitors of Employee Creativity in Organizations. Group & Organization Management, 34(3), 330–357. https://doi.org/10.1177/1059601108329811
Cropanzano, R., Anthony, E. L., Daniels, S. R., & Hall, A. V. (2017). Social exchange theory: A critical review with theoretical remedies. Academy of Management Annals, 11(1), 479-516. https://doi.org/10.5465/annals.2015.0099
Darroch, J., & McNaught, R. (2002). Examining the link between knowledge management practices and types of innovation. Journal of Intellectual Capital, 3(3), 210-222. https://doi.org/ 10.1108/14691930210435570
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500–507. https://doi.org/10.1037/0021-9010.71.3.500
Elenkov, D. S. (2002). Effects of leadership on organizational performance in Russian companies. Journal of Business Research, 55(6), 467-480. https://doi.org/10.1016/ S0148 -2963(00)00174-0.
Erkutlu, H. V., & Chafra, J. (2017). Leader narcissism and subordinate embeddedness: The moderating roles of moral attentiveness and behavioral integrity. EuroMed Journal of Business, 12(2), 146-162. https://doi.org/10.1108/EMJB-04-2016-0012
Farmer, S. M., Tierney, P., & Kung McIntyre, K. (2003). Employee creativity in Taiwan: An application of role identity theory. Academy of Management Journal, 46(5), 618-630. https://doi.org/10.2307/30040653
Green, S. B. (1991). How many subjects does it take to do a regression analysis. Multivariate behavioral research, 26(3), 499-510. https://doi.org/10.1207/s15327906mbr2603_7
Gumusluoglu, L., & Ilsev, A. (2009). Transformational leadership, creativity, and organizational innovation. Journal of Business Research, 62(4), 461- 473. https:// doi.org /10.1016/j.jbusres.2007.07.032
Hao, Q., & Yu, S.-C. (2022). Effects of emotional labor on organizational citizenship behaviors of secondary vocational teachers: A cross-level moderation intermediary model. International Journal of Multidisciplinary in Management and Tourism, 6(2), 139–150. https://doi.org/10.14456/ijmmt.2022.12
Henle, C. A., & Gross, M. A. (2014). What have I done to deserve this? Effects of employee personality and emotion on abusive supervision. Journal of Business Ethics, 122(3), 461-474. https://doi.org/10.1007/s10551-013-1771-6
Herstatt, C., & Von Hippel, E. (1992). From experience: Developing new product concepts via the lead user method: A case study in a “low-tech” field. Journal of Product Innovation Management, 9(3), 213-221. https://doi.org/10.1016/0737-6782(92)90031-7
Hirst, G., Dick, R. V., & Knippenberg, D. V. (2009). A social identity perspective on leadership and employee creativity. Journal of Organizational Behavior, 30(7), 963-982. https://doi.org/10.1002/job.600
Hou, Y., Gao, G., Wang, F., Li, T., & Yu, Z. (2011). Organizational commitment and creativity: The influence of thinking styles. Annals of Economics Finance, 12(2), 45-57.
Khan, S. M., & Abbas, J. (2022). Mindfulness and happiness and their impact on employee creative performance: Mediating role of creative process engagement. Thinking Skills Creativity, 44(5), 101027. https://doi.org/10.1016/j.tsc.2022.101027
Lee, E. S., Park, T. Y., & Koo, B. (2015). Identifying organizational identification as a basis for attitudes and behaviors: A meta-analytic review. Psychological Bulletin, 141(5), 1049–1080. https://doi.org/10.1037/bul0000012
Lim, H. S., & Choi, J. N. (2009). Testing an alternative relationship between individual and contextual predictors of creative performance. Social Behavior Personality: An International Journal, 37(1), 117–136. https://doi.org/10.2224/sbp.2009.37.1.117
Liu, D., Liao, H., & Loi, R. (2012). The dark side of leadership: A three-level investigation of the cascading effect of abusive supervision on employee creativity. Academy of Management Journal, 55(5), 1187-1212. https://doi.org/10.5465/amj. 2010.0400
Liu, W., Zhang, P., Liao, J., Hao, P., & Mao, J. (2016). Abusive supervision and employee creativity: The mediating role of psychological safety and organizational identification. Management Decision, 54(1), 130–147. https://doi.org/10.1108/MD-09-2013-0443
Loi, R., & Ngo, H.Y. (2010). Mobility norms, risk aversion, and career satisfaction of Chinese employees. Asia Pacific Journal of Management, 27(2), 237-255. https://doi.org/10. 1007/s10490-008-9119-y
Mackey, J. D., Frieder, R. E., Brees, J. R., & Martinko, M. J. (2015). Abusive supervision: A meta-analysis and empirical review. Journal of Management. 43(6), 1940–1965. https://doi.org/10.1177/0149206315573997
Martinko, M. J., Harvey, P., Brees, J. R., & Mackey, J. (2013). A review of abusive supervision research. Journal of Organizational Behavior, 34(Suppl 1), S120–S137. https://doi.org/ 10.1002/job.1888
Mitchell, M. S., & Ambrose, M. L. (2007). Abusive supervision and workplace deviance and the moderating effects of negative reciprocity beliefs. Journal of Applied Psychology, 92(4), 1159–1168. https://doi.org/10.1037/0021-9010.92.4.1159
Mumford, D. B., & Shah, J. (1989). Optimal approximations by piecewise smooth functions and associated variational problems. Communications on Pure Applied Mathematics, 5, 56-61.
Nelson, R. J. (1975). Behaviorism, finite automata, and stimulus response theory. Theory Decision, 6(3), 249-267. https://doi.org/10.1007/BF00136197
Ramamoorthy, N., Flood, P. C., Slattery, T., & Sardessai, R. (2005). Determinants of innovative work behaviour: Development and test of an integrated model. Creativity Innovation Management, 14(2), 142-150. https://doi.org/10.1111/j.1467-8691.2005. 00334.x
Rhoades, L., Eisenberger, R., & Armeli, S. (2001). Affective commitment to the organization: The contribution of perceived organizational support. Journal of Applied Psychology, 86(5), 825–836. https://doi.org/10.1037/0021-9010.86.5.825
Sarker, R. I., Kaplan, S., Mailer, M., & Timmermans, H. J. (2019). Applying affective event theory to explain transit users’ reactions to service disruptions. Transportation Research Part A: Policy Practice, 130(5), 593-605. https://doi.org/10.1016/j.tra.2019. 09.059
Shalley, C. E. (1991). Effects of productivity goals, creativity goals, and personal discretion on individual creativity. Journal of Applied Psychology, 76(2), 179–185. https://doi.org/ 10.1037/0021-9010.76.2.179
Shen, C., Zhang, Y., Yang, J., & Liu, S. (2020). Abusive supervision and employee creativity: A moderated mediation model. Leadership & Organization Development Journal, 41(2), 193–207. https://doi.org/10.1108/LODJ-03-2019-0146
Shujahat, M., Wang, M., Ali, M., Bibi, A., Razzaq, S., & Durst, S. (2020). Idiosyncratic job-design practices for cultivating personal knowledge management among knowledge workers in organizations. Journal of Knowledge Management, 25(4), 770-795. https:// doi.org/10.1108/JKM-03-2020-0232
Siemsen, E., Roth, A., & Oliveira, P. (2010). Common method bias in regression models with linear, quadratic, and interaction effects. Organizational Research Methods, 13(3), 456–476. https://doi.org/10.1177/1094428109351241
Smidts, A., Pruyn, A.T.H., & Van Riel, C.B. (2001). The impact of employee communication and perceived external prestige on organizational identification. Academy of Management Journal, 44(5), 1051-1062.
Suifan, T. S., Abdallah, A.B., & Janini Al, M. (2018). The impact of transformational leadership on employees’ creativity: The mediating role of perceived organizational support. Management Research Review, 5(4), 34-42. https://doi.org/10.1108/MRR-02-2017-0032
Tan, C. C. (2023). Roles played by negotiation style and organizational culture matching, and ethical leadership in organizational citizenship behavior. International Journal of Global Research Innovations & Technology, 1(1), 1-16.
Tan, C. C., & Srivastava, M. (2022). What else we can learn on hotel's service qualities using importance-performance analysis (IPA) and TOPSIS apart from SEM and neural network simulation. In P. Srivastava, M.L. Thivagar, G.I. Oros, & C.C. Tan (Eds.). Mathematical and computational intelligence to socio-scientific analytics and applications. Lecture Notes in Networks and Systems, 518, 169-184.
Tepper, B. J. (2000). Consequences of abusive supervision. Academy of Management Journal, 43(2), 178–190. https://doi.org/10.2307/1556375
Tepper, B. J., Carr, J. C., Breaux, D. M., Geider, S., Hu, C., & Hua, W. (2009). Abusive supervision, intentions to quit, and employees’ workplace deviance: A power/dependence analysis. Organizational Behavior and Human Decision Processes, 109(2), 156–167. https://doi.org/10.1016/j.obhdp.2009.03.004
Tranfield, D., Young, M., Partington, D., Bessant, J., & Sapsed, J. (2003). Knowledge management routines for innovation projects: developing a hierarchical process model. International Journal of Innovation Management, 7(1), 27-49. https://doi.org/10.1142/ S1363919603000726
Tsai, C. Y., Horng, J. S., Liu, C. H., & Hu, D. C. (2015). Work environment and atmosphere: The role of organizational support in the creativity performance of tourism and hospitality organizations. International Journal of Hospitality Management, 46(5), 26-35.
Wang, C., Wei, Y., Zhao, X., Zhang, X., & Peng, Y. (2021). Abusive Supervision and Creativity: Investigating the Moderating Role of Performance Improvement Attribution and the Mediating Role of Psychological Availability. Frontiers in Psychology, 12, 1-13. https://doi.org/10.3389/fpsyg.2021.658743
Wu, G., Kong, Q., Shi, J., Hamid Reza, K., & Wei, Z. (2014). Information sharing and channel construction of supply chain under asymmetric demand information. Journal of Applied Mathematics, 22, 33-39. https://doi.org/10.1155/2014/107589
Yeoh, K. K., & Mahmood, R. (2013). The relationship between pro-innovation organizational climate, leader-member exchange and innovative work behavior: A study among the knowledge workers of the knowledge intensive business services in Malaysia. Business Management Dynamics, 2(8), 15-30.
Yeşil, S., Büyükbeşe, T., & Koska, A. (2013). Exploring the link between knowledge sharing enablers, innovation capability and innovation performance. International Journal of Innovation Management, 17(4), 1350018-1350023. https://doi.org/10.1142/S1363919 613500187
Yoshida, D. T., Sendjaya, S., Hirst, G., & Cooper, B. (2014). Does servant leadership foster creativity and innovation? A multi-level mediation study of identification and prototypicality. Journal of Business Research, 67(7), 1395–1404. https://doi.org/10. 1016/j.jbusres.2013.08.013
Zahra, S. A., & George, G. (2002). Absorptive capacity: A review, reconceptualization, and extension. Academy of Management Review, 27(2), 185-203. https://doi.org/10.2307/ 4134351
Zhang, H., Li, F., & Reynolds, K. (2020). Creativity at work: Exploring role identity, organizational climate and creative team mindset. Current psychology, 41(6), 3993–4000. https://doi.org/10.1007/s12144-020-00908-9
Zhang, X., & Bartol, K. M. (2010). Linking empowering leadership and employee creativity: The influence of psychological empowerment, intrinsic motivation, and creative process engagement. Academy of Management Journal, 53(1), 107–128. https://doi.org /10.5465/AMJ.2010.48037118
Zhou, J., & Oldham, G. R. (2001). Enhancing creative performance: Effects of expected developmental assessment strategies and creative personality. The Journal of Creative Behavior, 35(3), 151–167. https://doi.org/10.1002/j.2162-6057.2001.tb01044.x