Satisfaction of People towards the Quality of Services of Khao Din Nuea Subdistrict Administrative Organization, Ban Kruat District, Buriram Province

Abstract

          This research aimed to: 1. study the level of satisfaction of people towards the quality of services of Khao Din Nuea Subdistrict Administrative Organization, Ban kruat district, Buriram province; 2. compare the level of satisfaction among the people classified by personal factors; and 3. examine the relationship between political participation and satisfaction with the service quality of the subdistrict administrative organization. The sample group consisted of 377 service users, and data were collected through questionnaires. Statistical methods applied included descriptive statistics as well as inferential statistics such as t-test and One way ANOVA.

           The research findings were as follows: 1. Overall, people had a high level of satisfaction of people towards the quality of services of Khao Din Nuea Subdistrict Administrative Organization. The highest satisfaction was with service personnel, followed by service outcomes, service procedures, and facilities. 2. Demographic factors, including gender, marital status, age, educational level, and service recipient status, were associated with differences in people’s levels of satisfaction with the quality of services provided by the Khao Din Nuea Subdistrict Administrative Organization at the 0.05 level. 3. The political participation of service users was not significantly related to their satisfaction of people towards the quality of services of Khao Din Nuea Subdistrict Administrative Organization.