Strengthening the Role of Volunteer Networks in Social Welfare Work to Help People with Social Problems: a Case of the Sukhothai Provincial Social Development and Human Security Office (SSDHO)

Abstract

          This research article aimed to: (1) examine the opinions of Social Development and Human Security Volunteers in Sukhothai Province regarding their operational roles in providing social welfare services to individuals experiencing social problems; and (2) investigate the problems, obstacles, and guidelines for improving their social welfare performance A mixed-methods approach was employed. The quantitative component involved a sample of 277 volunteers across nine districts, using a questionnaire as the research instrument. Data were analyzed using descriptive statistics. The qualitative component included in-depth interviews with 15 key informants, and the data were analyzed through interpretative analysis to generate inductive conclusions.

           The findings revealed that: (1) the overall level of operational roles in social welfare provision was high (x̄ = 3.90). The highest mean score was found in surveillance and assistance, particularly in referral services. This was followed by providing assistance and case identification. The aspect of promotion and development was also at a high level, with coordination roles having the highest mean, followed by participation in activities and information dissemination. (2) Four major challenges were identified: the complexity of social problems, insufficient resources, delayed coordination, and limitations in knowledge and information. Emerging issues such as debt and mental health problems required specialized expertise and referral mechanisms. Constraints related to time, budget, and personnel also limited the comprehensiveness of assistance. Recommended strategies for strengthening performance included enhancing specialized knowledge and essential skills, fostering collaborative networks, increasing resource support, and establishing knowledge-sharing platforms to improve efficiency, responsiveness, and sustainability in social welfare operations.