Developing the Performance Competencies of Civil Servants in the Chaiyaphum Provincial Administrative Organization

Abstract

          This research article employed a qualitative approach to examine models and methods for developing core competencies, identify problems and obstacles, and propose recommendations for enhancing the performance competencies of civil servants in the Chaiyaphum Provincial Administrative Organization. Data were analyzed using content analysis and document interpretation, with fieldwork conducted for data collection. Data were collected through structured interviews and audio recordings with six key informants.

           The research findings showed that:

           1.Developing core competencies for civil servants was crucial, as the current competitive and constantly changing environment necessitated organizational development across multiple areas, including ethics and morality, service excellence, results-oriented thinking, collaboration, and the continuous accumulation of professional expertise.

1. Problems and obstacles in developing the performance competencies of civil servants in the Chaiyaphum Provincial Administrative Organization included a lack of responsibility and discipline among some civil servants, communication challenges in service delivery, and a bureaucratic system that assigned tasks exceeding their defined responsibilities.
2. Recommendations: Senior management should set a strong example of honesty, integrity, and fairness. In addition, the adoption and effective application of new technologies and innovations within the organization should be actively promoted.