เสมอใจ ฉ.; วิวัฒนชาต ศ.; พนิตธำรง ว. How to Recover Service Failure Loyalty. Journal of Humanities and Social Sciences, Rajapruk University, [S. l.], v. 3, n. 3, p. 1–13, 2018. Disponível em: https://so03.tci-thaijo.org/index.php/rpu/article/view/112619. Acesso em: 5 may. 2024.