Journal of Rattana Bundit University

Assessment of Service Recipients' Satisfaction with Police Officers' Service Delivery

2025-05-19T22:24:59+07:00

This quantitative research aimed to examine the level of service satisfaction among service recipients toward the performance of police officers in Thailand. The study utilized a survey research design, and the target population consisted of citizens who had requested services from 16 units under the Royal Thai Police. A total sample of 445,190 individuals was selected using quota sampling. Data were collected using a structured questionnaire and analyzed using descriptive statistics, including percentages, means, and group-based average score interpretation. The results indicated that the Special Branch Bureau received the highest satisfaction score, categorized as "Excellent." The remaining agencies received satisfaction ratings at the "Good" level, ranked in descending order by mean scores. These included the Police General Hospital, Provincial Police Region 7, Metropolitan Police Bureau, Tourist Police Bureau, and other regional and specialized units. The findings can serve as a foundation for improving the quality of police services, enhancing their efficiency and responsiveness to public needs

The Basic Characteristics of Social Entrepreneurship in Thai Society

2025-05-04T23:32:27+07:00

This research aims to analyze and understand the fundamental characteristics of social entrepreneurs for Thai society. Employing a qualitative research approach, in-depth interviews were conducted with five social entrepreneurs who have been operating their ventures for at least two years. A purposive sampling technique was used, and the research framework was grounded in social entrepreneurship concepts and the triple bottom line theory. Thematic analysis was applied to the collected data. The findings reveal that the fundamental characteristics of social entrepreneurs in Thailand can be categorized into four dimensions: 1) Psychological and social attributes, including altruism and selflessness, perseverance and resilience, and a genuine commitment to community development; 2) Relationship and communication skills, encompassing collaboration with communities, network building, and strong interpersonal relationships; 3) Business knowledge and skills, such as business acumen, understanding of natural resources and the environment; and 4) Sustainable development attributes, including promoting fairness and environmentally responsible operations.

A Comparative Study of Working Capital Management and Short-Term Financing Policies Before and After the Spread of the COVID-19 Virus

2025-05-04T23:44:00+07:00

This research paper is a descriptive study aimed at comparing working capital management policies and short-term financing policies before and after the spread of the COVID-19 virus. The population of the study comprises hospitals listed on the Stock Exchange of Thailand. The study employs descriptive statistics and trend analysis of working capital management policies and short-term financing policies to examine changes in policy practices over time. The results reveal that after the spread of the COVID-19 virus, more than 70 percent of both large-sized and small-sized hospitals, located in the Bangkok Metropolitan area as well as in other provinces, adopted a restricted policy for managing working capital, even though there was no significant change in the overall level or policy framework of working capital management. In addition, these hospitals applied a conservative policy in their short-term financing after the spread of the COVID-19 virus. Furthermore, the analysis of working capital management strategies indicates that small-sized hospitals located in provincial areas primarily focused on the management of receivables and payables, rather than placing emphasis on the management of inventories and medical supplies.

Exploring the Professional Development Needs of Novice Teachers Teaching in the Mandalay Bilingual Context

2025-12-03T15:00:54+07:00

In the linguistically diverse setting of Mandalay, Myanmar, novice teachers face numerous challenges when delivering bilingual education. This study used a mixed-methods approach and 26 novice teachers who have less than five years of teaching experiences from TEAMS bilingual program were the research sample group. Quantitative data were collected by using 33-item Likert-scale questionnaires with one open-ended question and analyzed with descriptive statistics (mean scores and standard deviations). Qualitative data were collected from eight selected participants by using purposive sampling and analyzed into themes to identify the key patterns and trends. Mentorship and reflective practice were rated at the highest level among the novice teachers. The challenges with classroom management, financial constraints, and a lack of mentoring were the major barriers. Similarly, qualitative semi-structured interviews revealed that the novice teachers needed mentorship, peer support and training in bilingual teaching methods. They faced challenges in student behavior, a lack of mentoring and financial support. It is recommended that designing context-specific PD programs which focus on mentorship, bilingual teaching, and hands-on training are most necessary for novice teachers.