JITJAK, T.; THARAWOOT, Y.; PAISART, W. Foreign Passengers’ Satisfaction of Thai Ground Staff’s English Oral Communication Ability and Brand Loyalty of a Thai Airline. Journal of Liberal Arts Prince of Songkla University, [S. l.], v. 13, n. 2, p. 66–88, 2021. DOI: 10.14456/jlapsu.2021.4. Disponível em: https://so03.tci-thaijo.org/index.php/journal-la/article/view/254226. Acesso em: 16 sep. 2026.