Katchamat, Chatchakorn, Prasittichai Narakorn, and Tummatinna Seesupan. 2026. “Self-Efficacy and Creativity as A Series Mediating Effect that Transfers Transformational Leadership to Job Performance of Hotel Business’s Front Office Employees with Customer Incivility as The Moderator Variable”. Journal of Management Science Chiangrai Rajabhat University 20 (2):97-139. https://so03.tci-thaijo.org/index.php/jmscrru/article/view/291865.