KATCHAMAT, C.; NARAKORN, P.; SEESUPAN, T. Self-Efficacy and Creativity as A Series Mediating Effect that Transfers Transformational Leadership to Job Performance of Hotel Business’s Front Office Employees with Customer Incivility as The Moderator Variable. Journal of Management Science Chiangrai Rajabhat University, [S. l.], v. 20, n. 2, p. 97–139, 2026. Disponível em: https://so03.tci-thaijo.org/index.php/jmscrru/article/view/291865. Acesso em: 16 sep. 2026.