Sorasittirat, Suphaphon, Onjaree Natakuatoong, and Theeravadee Thangkabutra. 2018. “Social Media : Form Knowledge to Knowing, Reflective Expertise into Standard Operating Procedure”. Journal of Information Science Research and Practice 35 (3):56-87. https://so03.tci-thaijo.org/index.php/jiskku/article/view/85159.