MICHAEL, K. L.; LIETZ, G.; NOICHAROEN, N.; NATEE, N. English Communication Challenges and Coping Strategies of Thai Call Center Staff in a European Airline Group. International Journal of Multidisciplinary in Management and Tourism, [S. l.], v. 9, n. 2, p. 223–232, 2026. DOI: 10.14456/ijmmt.2025.15. Disponível em: https://so03.tci-thaijo.org/index.php/ijmmt/article/view/295515. Acesso em: 27 aug. 2026.