SUWANNASET, W. Developing Service Excellence in Five-Star Hotels in Bangkok through HRD Needs Assessment. Journal of HR intelligence, [S. l.], v. 12, n. 1, p. 103–124, 2017. Disponível em: https://so03.tci-thaijo.org/index.php/hri/article/view/214199. Acesso em: 16 sep. 2026.