The Relationship between Quality of Work Life and Job Performance of Public Sector Personnel: A Case Study of the Ratchathewi District Office

Abstract

          This research aimed to: (1) to study the level of quality of work life of personnel at the Ratchathewi District Office; (2) to examine the level of work performance efficiency of personnel at the Ratchathewi District Office; and (3) to investigate the relationship between quality of work life and work performance efficiency of personnel at the Ratchathewi District Office. A quantitative research approach was employed. The sample consisted of 266 personnel. The research instrument was a questionnaire, divided into three parts for data collection. Data were analyzed using descriptive statistics, including frequency, percentage, mean, and standard deviation, as well as inferential statistics, namely the t-test, One-way ANOVA, and Pearson’s correlation coefficient.

           The results revealed that: (1) the overall quality of work life of personnel at the Ratchathewi District Office was at a high level, with the dimension of social relevance of work showing the highest mean score, while the dimension of adequate and fair compensation had the lowest mean score; (2) the overall work performance efficiency was at the highest level, with the dimension of work quantity having the highest mean score; and (3) the overall quality of work life had a positive relationship with work performance efficiency at a moderate level. With consideration of each dimension, all aspects of quality of work life were positively and significantly related to work performance efficiency. Therefore, the organization should systematically develop quality of work life by emphasizing job security and career advancement, fairness and participation, teamwork, and personnel capacity development in order to enhance work performance efficiency and sustainably improve the quality of public service delivery.