Engagement of Contract Employees at Phitsanulok Provincial Administrative Organization

Abstract

          The objectives of this research were: 1) to examine the level of organizational engagement among contract employees; 2) to investigate the factors affecting their organizational engagement; and 3) to explore guidelines for fostering their engagement at Phitsanulok Provincial Administrative Organization. A mixed-methods research design was employed. Quantitative data were collected via questionnaires from a sample of 231 individuals and analyzed using percentage, frequency, mean, standard deviation, and Pearson correlation coefficient. Qualitative data were gathered through in-depth interviews with seven key informants and analyzed using content analysis.

           The research results revealed that:

1. The overall organizational engagement of contract employees at the Phitsanulok Provincial Administrative Organization was at a high level.
2. Regarding the factors affecting organizational engagement of contract employees, all factors had a positive correlation with the level of organizational engagement at a statistical significance level of 0.01. Specifically, the aspect regarding expectations met by the organization showed a high level of correlation, while other aspects demonstrated a moderate level of correlation.
3. The guidelines for building organizational engagement among contract employees of the Phitsanulok Provincial Administrative Organization are as follows: 1) Job assignments should align with contract employees' skills and abilities, and preparation plans for civil service examinations should be established to foster career advancement; 2) Compensation rates should be reviewed to align with the cost of living, welfare benefits should be expanded to reduce inequality, and an organizational culture of "seniors helping juniors, friends helping friends" should be cultivated; and 3) Transparent online communication and feedback channels should be increased, along with public recognition to honor contract employees and instill organizational pride.