Strategies for Developing Organization toward Data-Driven Organization of Technical Promotion and Support Office 9, Ministry of Social Development and Human Security

Abstract

          This research aimed to investigate: 1) the current level of a data-driven organization of Technical Promotion and Support Office 9; 2) The future level of a data-driven organization of this office; 3) The strategies for developing Technical Promotion and Support Office 9 into a higher level data-driven organization. A qualitative research paradigm was adopted for this investigation. Key informants included chief information officer (CIO), head of department, director, and staff; the in-depth interview with a semi-structured format. Thematic content analysis was applied for data interpretation.

           Findings revealed that 1) the current level of a data-driven organization of Technical Promotion and Support Office 9 was at the initial stage. 2) Its future level was expected to have readiness to use infrastructure, clear policies and practices, personnel with digital knowledge and skills aligned with IT usage. 3) The strategies for developing included (1) infrastructure to support digital usage, (2) work processes with clear practices, (3) personnel with the necessary knowledge and skills for work. The recommendations from this research are 1) infrastructure it is suggested to coordinate with central agencies to obtain support for high-performance computer equipment and necessary software for work. 2) Work processes it is recommended to collaborate with IT experts from university or relevant agencies to serve as consultants in improving digital work processes suitable for the organization’s mission. 3) Personnel development it is important to foster a digital mindset among staff, raising awareness and acceptance of modern technology use.