CRUZ, P.; WATTANABOOT, B.; MUEANTHEP, W. Innovation Development to Enhance 21st Century Work Skills Based on Gemba Walk Principle of Service Staffs in the Shopping Center. RPU Journal of Business Administration, [S. l.], v. 4, n. 2, p. 141–161, 2025. Disponível em: https://so03.tci-thaijo.org/index.php/RPUBAJOURNAL/article/view/296531. Acesso em: 17 sep. 2026.