วงษ์วานิช บ., and เลาหวิเชียร ท. “CONFLICT MANAGEMENT AND ORANIZATIONAL CITIZENSHIP BEHAVIOR”. RMUTT Global Business and Economics Review, vol. 12, no. 2, Dec. 2017, pp. 33-45, https://so03.tci-thaijo.org/index.php/RMUTT-Gber/article/view/241913.