Leelaharattanarak, Nattana. “Socio-cultural factors influencing face manifestation and communicative behaviour in Thai service encounters”. Journal of Language and Culture 35, no. 1 (June 30, 2016): 101–124. accessed January 8, 2026. https://so03.tci-thaijo.org/index.php/JLC/article/view/240497.