J. R. B. Del Villar, A. Intasorn, S. Sridech, H. Kuptavanich, and D. A. Mando, “From Occupational Stress to Service Quality: Examining Burnout, Emotional Exhaustion, and Job Performance among Airline Ground Staff in Thailand ”, IARJ, vol. 6, no. 5, p. e297628, Sep. 2026.